Wellbeing-Centered Design

Medium: 

Wellbeing-Centered Design Framework

Role: 

Researcher & Systems Thinker

Tools: 

For: 

Master's Design for Diversity Course

Year: 

2022

Collaborator(s): 

Process

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Overview

Mental health is often an overlooked element of user experience and presents unique design challenges and opportunities. I researched principles and practices that take into account common mental illness symptoms and how to alleviate or deescalate them through mindful design. My summarized findings can be found below.

wellbeing-centered design slide
wellbeing-centered design

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Inspiration

It’s in the word, but "wellbeing" is defined as the state of being comfortable, healthy, or happy. I think one of the dominant defaults of design processes is assuming the healthiness of users, both physical and mental. The default design thinking often doesn’t start with considering one’s mental profile, whether that leans more toward wellbeing or mental illness.

And yet recent stats show the scale of this demographic, at least those with formal diagnoses:

  • You may have heard that 1 in 5, or more than 50 million, Americans live with a mental illness
  • And 1 in 25, or more than 10 million, Americans live with a serious mental illness, or SMI, which means it substantially interferes with one or more major life activities

mental health stats slide
mental health stats

When designing for mental health, there are both challenges and opportunities since this is a less acknowledged population, and mental health actually applies to us all, especially in the wake of Covid.

mental health's unique design opportunities slide
mental health's unique design opportunities

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Approach

Basic psychological needs are any needs essential to mental health and include:

  • Autonomy, which is freedom in pursuing one’s goals
  • Competence, feeling capable and effective
  • And Relatedness, feeling connected to others

basic psychological needs slide
basic psychological needs

Often with mental illness, especially serious mental illness, one or more of these needs are unmet, and this calls for a special sensitivity to serve these needs via design.

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Outcome

Design for Tremors:

  • About half of mental health patients have tremors, due to the medication they’re on. This affects their fine motor skills, which are especially important for swiping. It's better to offer large buttons that only need simple tapping.

Minimize Cognitive Overload:

  • Apps require mental models to navigate and those with mental illness may have a harder time creating mental models. It's helpful to try to simplify wayfinding throughout your app, reduce the complexity and density of info, and choose less flashy colors, which can be overwhelming.

Choose Appropriate Language & Imagery:

  • It's also good to:
  • Use recognizable, relatable terms when possible
  • Avoid jargon or clinical terms, if you’re specifically talking about mental health
  • Offer optional levels of explanatory detail
  • Offer guidance rather than directives
  • Use "could" rather than "must"
  • Support reflection
  • Offer controls over notifications/communications
  • Use realistic images and try to avoid exaggerated cringey happy photos or "sad person in the corner" photos, which can increase negative feelings for certain users

slide showing some key principles of design that serves the needs of people with SMI
some key principles of design that serves the needs of people with a serious mental illness (SMI)

Illustrate the abstract

  • Bring concepts to life through visuals
  • Keep explanatory text to a minimum

Cultivate mindful attention

  • Simplify the interface to support focus
  • Minimize interruptions

Provide non-evaluative feedback

  • Focus on process and informational feedback rather than outcomes

Create a sense of community

  • Customizable social features
  • Opportunities to connect with close others
  • Include a forum, chat, links to online groups or platforms
  • Ways to express appreciation and gratitude, offer feedback
  • Mention stats like "88 other knitters are currently online"
  • Avoid manipulative tactics like "23 other customers are viewing this"
  • Include virtual experiences of non-human community like nature


principles of design that support general wellbeing

A lot of these principles carry over to best practices for wellbeing-centered physical design, such as for workplaces:


Daylight

  • Flexibility / able to control lighting (ppl sensitive to brightness)

Air quality

  • Open windows, exterior staircases

Greenery

  • Plants, flowers, easy access to nature outdoors

Acoustics

  • Variety of spaces, co working and solo working, headphones, furniture layouts

Density

  • Workers with anxiety may want to maintain their bubble, offer personal spaces

Sensory

  • Visual sensory
  • Stimulating yet not overdone
  • Not too much neutral/pattern, not too bold


therapeutic workplace design slide
therapeutic workplace design

In conclusion, many of these principles also fall under user and human centered design, and this is actually a universal design approach. Integrating these principles into your design process allows users with mental illness to shine, stay engaged, and feel welcomed, while also providing benefits to mental health for all users/everyone.

universal design slide
universal design

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Slides from Class Presentation

Process

{{sect1}}

Overview

Mental health is often an overlooked element of user experience and presents unique design challenges and opportunities. I researched principles and practices that take into account common mental illness symptoms and how to alleviate or deescalate them through mindful design. My summarized findings can be found below.

wellbeing-centered design slide
wellbeing-centered design

{{sect2}}

Inspiration

It’s in the word, but "wellbeing" is defined as the state of being comfortable, healthy, or happy. I think one of the dominant defaults of design processes is assuming the healthiness of users, both physical and mental. The default design thinking often doesn’t start with considering one’s mental profile, whether that leans more toward wellbeing or mental illness.

And yet recent stats show the scale of this demographic, at least those with formal diagnoses:

  • You may have heard that 1 in 5, or more than 50 million, Americans live with a mental illness
  • And 1 in 25, or more than 10 million, Americans live with a serious mental illness, or SMI, which means it substantially interferes with one or more major life activities

mental health stats slide
mental health stats

When designing for mental health, there are both challenges and opportunities since this is a less acknowledged population, and mental health actually applies to us all, especially in the wake of Covid.

mental health's unique design opportunities slide
mental health's unique design opportunities

{{sect3}}

Approach

Basic psychological needs are any needs essential to mental health and include:

  • Autonomy, which is freedom in pursuing one’s goals
  • Competence, feeling capable and effective
  • And Relatedness, feeling connected to others

basic psychological needs slide
basic psychological needs

Often with mental illness, especially serious mental illness, one or more of these needs are unmet, and this calls for a special sensitivity to serve these needs via design.

{{sect4}}

Outcome

Design for Tremors:

  • About half of mental health patients have tremors, due to the medication they’re on. This affects their fine motor skills, which are especially important for swiping. It's better to offer large buttons that only need simple tapping.

Minimize Cognitive Overload:

  • Apps require mental models to navigate and those with mental illness may have a harder time creating mental models. It's helpful to try to simplify wayfinding throughout your app, reduce the complexity and density of info, and choose less flashy colors, which can be overwhelming.

Choose Appropriate Language & Imagery:

  • It's also good to:
  • Use recognizable, relatable terms when possible
  • Avoid jargon or clinical terms, if you’re specifically talking about mental health
  • Offer optional levels of explanatory detail
  • Offer guidance rather than directives
  • Use "could" rather than "must"
  • Support reflection
  • Offer controls over notifications/communications
  • Use realistic images and try to avoid exaggerated cringey happy photos or "sad person in the corner" photos, which can increase negative feelings for certain users

slide showing some key principles of design that serves the needs of people with SMI
some key principles of design that serves the needs of people with a serious mental illness (SMI)

Illustrate the abstract

  • Bring concepts to life through visuals
  • Keep explanatory text to a minimum

Cultivate mindful attention

  • Simplify the interface to support focus
  • Minimize interruptions

Provide non-evaluative feedback

  • Focus on process and informational feedback rather than outcomes

Create a sense of community

  • Customizable social features
  • Opportunities to connect with close others
  • Include a forum, chat, links to online groups or platforms
  • Ways to express appreciation and gratitude, offer feedback
  • Mention stats like "88 other knitters are currently online"
  • Avoid manipulative tactics like "23 other customers are viewing this"
  • Include virtual experiences of non-human community like nature


principles of design that support general wellbeing

A lot of these principles carry over to best practices for wellbeing-centered physical design, such as for workplaces:


Daylight

  • Flexibility / able to control lighting (ppl sensitive to brightness)

Air quality

  • Open windows, exterior staircases

Greenery

  • Plants, flowers, easy access to nature outdoors

Acoustics

  • Variety of spaces, co working and solo working, headphones, furniture layouts

Density

  • Workers with anxiety may want to maintain their bubble, offer personal spaces

Sensory

  • Visual sensory
  • Stimulating yet not overdone
  • Not too much neutral/pattern, not too bold


therapeutic workplace design slide
therapeutic workplace design

In conclusion, many of these principles also fall under user and human centered design, and this is actually a universal design approach. Integrating these principles into your design process allows users with mental illness to shine, stay engaged, and feel welcomed, while also providing benefits to mental health for all users/everyone.

universal design slide
universal design

{{sect5}}

Slides from Class Presentation

Outcome

Other work

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